Industry: Digital Solutions
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Remote Customer Support Specialist at Fendock!
Fendock, a leading company in the digital solutions industry based in Ottawa, Ontario, is excited to announce an opening for a Remote Customer Support Specialist. This is a fantastic job to work from home on the internet where you can contribute to the success of our clients while enjoying the flexibility of remote work.
About Us
At Fendock, we pride ourselves on providing innovative and efficient digital solutions tailored to the needs of our clients. Our mission is to empower businesses by offering cutting-edge technology and exceptional customer support. As a remote-first company, we value our employees’ well-being and work-life balance, ensuring that you have the tools and resources necessary to succeed, no matter where you are.
Position Overview
The Remote Customer Support Specialist will be responsible for delivering outstanding service to our customers by addressing inquiries, solving problems, and ensuring client satisfaction. You will work closely with various teams to promote a seamless customer experience.
Key Responsibilities
- Respond to customer inquiries via email, chat, and social media within established response times.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Document customer interactions in our CRM system, ensuring all details are accurate and up-to-date.
- Collaborate with internal teams to share customer feedback and suggest improvements to products or services.
- Stay updated with product knowledge and changes to effectively assist customers.
Why Work at Fendock?
Working with us means being part of a vibrant, inclusive, and dynamic team. Here are some why you should consider working at Fendock:
- Flexible Work Hours: Enjoy the freedom to choose your work hours, allowing you to balance your professional and personal life effectively.
- Professional Development: We believe in empowering our employees through training programs and growth opportunities.
- Supportive Culture: Join a collaborative and friendly team that values your contributions and encourages feedback.
- Competitive Compensation: Receive a salary that reflects your skills and experience, along with performance-based bonuses.
- Work from Anywhere: Embrace the freedom of remote work, allowing you to operate from the comfort of your home or any location that suits you.
Key Requirements
As a Remote Customer Support Specialist at Fendock, you should possess the following qualifications:
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven customer support experience or related roles.
- Familiarity with CRM systems and practices.
- Strong communication skills, both written and verbal.
- Problem-solving aptitude and ability to think critically.
- Ability to work independently, manage time efficiently, and handle multiple tasks.
- Proficient in using technology and online communication tools.
Working Conditions
This is a full-time job to work from home on the internet, allowing you to maintain a flexible and comfortable work environment. All necessary equipment will be provided by Fendock, and we ensure that our team members have the proper tools to collaborate and communicate effectively.
How to Apply
If you are passionate about providing excellent customer service and ready to join a dedicated team, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.
Conclusion
Fendock is committed to cultivating a diverse and inclusive workforce. We believe that a variety of perspectives and experiences enrich our company culture and contribute to our success. If you’re looking for a rewarding job to work from home on the internet and want to grow with us, apply today!
Frequently Asked Questions
1. What is the work schedule for this remote position?
The working hours are flexible, enabling you to choose a schedule that works for you, while ensuring that you meet company requirements and customer needs.
2. What kind of training will I receive?
Fendock provides comprehensive training programs for new hires to familiarize them with our products and customer service protocols.
3. Is this a full-time or part-time position?
This position is full-time, and we expect our Customer Support Specialists to commit to 40 hours per week.
4. Will I have opportunities for advancement?
Yes, we strongly encourage professional growth and offer various career advancement opportunities based on performance and individual career goals.
5. What technical requirements are there for working remotely?
You will need a reliable internet connection and a computer. Fendock will provide necessary software and tools to facilitate your work.
