Industry: Logistics and Transportation
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Advertisement: Remote Customer Engagement Coordinator
About Us
At Port of Belledune, located in Bathurst, New Brunswick, we are committed to providing exceptional services that enhance the shipping and receiving experience. Our vision is to be a leader in the port industry, recognized for our commitment to innovation, customer satisfaction, and sustainable practices. We are proud to serve a diverse range of clients across various sectors and are looking forward to expanding our team with talented individuals who share our passion for excellence.
Position Overview
We are searching for a motivated and skilled Customer Engagement Coordinator to join our remote team based in Abu Dhabi. This innovative role is essential in fostering relationships with our clients, ensuring their needs are met, and promoting our services in the region. The ideal candidate will be adept at managing customer interactions, implementing engagement strategies, and contributing to the overall success of our operations.
Key Responsibilities
- Develop and maintain strong relationships with clients to foster loyalty and trust.
- Coordinate with various departments to ensure seamless service delivery and customer satisfaction.
- Implement and assess engagement strategies to attract and retain customers.
- Monitor client feedback and resolve any issues promptly and effectively.
- Prepare and present reports on client engagement metrics and trends to management.
- Participate in marketing initiatives to promote our services within the Abu Dhabi region.
- Stay updated with industry trends and competitor strategies.
Remote Work Location
This role supports remote jobs in Abu Dhabi. We encourage candidates with a strong understanding of local market dynamics and cultural nuances to apply.
Required Skills and Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
- Proven experience in customer service or engagement roles.
- Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
- Strong interpersonal skills with an empathetic approach to customer concerns.
- Ability to work independently and as part of a team within a remote setting.
- Proficient in using CRM software, Microsoft Office Suite, and other digital communication tools.
- Exceptional organizational and time-management skills.
Preferred Qualifications
- Experience in the shipping or logistics industry.
- Knowledge of the Abu Dhabi market and its customer preferences.
- Familiarity with digital marketing trends and strategies.
Why Join Us?
Port of Belledune values a healthy work-life balance, and we offer flexible working hours and the support needed for our team members to thrive. As part of our commitment to professional development, we provide access to various training resources and opportunities for advancement.
Benefits
- Competitive salary with performance incentives.
- Access to professional development programs and courses.
- Flexible remote working environment.
- Health and wellness benefits.
- Collaborative and supportive team culture.
How to Apply
If you are excited about this opportunity to advance your career in a dynamic remote role, we encourage you to apply now. Please prepare your resume and a cover letter highlighting your relevant experience and skills.
Conclusion
The role of Customer Engagement Coordinator at Port of Belledune is not just a job; it’s a chance to be part of an innovative team that drives our success in the competitive port industry. Join us, bring your creativity and expertise, and together we can make a significant impact in Abu Dhabi and beyond.
