Industry: Hospitality / Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Service Representative at Breakwater Cottage
Located on the serene Pelee Island in Ontario, Breakwater Cottage is dedicated to providing our guests with a unique and memorable vacation experience. Our vision is to create a welcoming environment where visitors can relax, explore, and enjoy the natural beauty surrounding them. As we grow and enhance our services, we are excited to announce our call center local job hiring for the role of Customer Service Representative.
About Us
At Breakwater Cottage, we pride ourselves on offering top-notch accommodations and an unparalleled guest experience. Our team is committed to ensuring that every visitor leaves with wonderful memories and a desire to return. Our location amidst the natural beauty of Pelee Island provides an idyllic backdrop for our operations. As part of our ongoing commitment to excellence, we are seeking passionate individuals to join our call center team and enrich our customer service department.
Position Overview
The Customer Service Representative will be responsible for assisting guests and potential customers via phone, email, and chat. This role is pivotal in maintaining the high standards of service expected at Breakwater Cottage. The ideal candidate should have excellent communication skills, a strong customer service orientation, and the ability to work well in a fast-paced environment.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and digital platforms.
- Provide detailed information about our services, accommodations, and island activities.
- Assist guests with reservations, cancellations, and modifications to bookings.
- Address customer complaints or concerns with professionalism and empathy.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to enhance the customer experience.
- Stay updated on our offerings and local attractions to provide accurate information.
- Monitor and respond to social media inquiries related to guest services.
- Participate in training programs to continuously improve skills and knowledge.
Qualifications
- High school diploma or equivalent; a degree in hospitality or a related field is a plus.
- Previous experience in a customer service role, preferably in a call center environment.
- Strong verbal and written communication skills.
- Proficient in using computer systems and call center software.
- Ability to handle multiple tasks and prioritize effectively.
- High level of attention to detail and problem-solving skills.
- Flexibility in scheduling and availability to work weekends and holidays.
- Passion for providing exceptional service and creating positive guest experiences.
Why Join Breakwater Cottage?
Joining our team means being part of a dedicated workforce that values teamwork, innovation, and personal growth. At Breakwater Cottage, we offer:
- Competitive Salary: Enjoy a salary commensurate with experience.
- Growth Opportunities: We believe in promoting from within and offer career advancement pathways.
- Positive Work Environment: Work in a supportive and friendly atmosphere where your contributions are valued.
- Training and Development: Receive ongoing training to enhance your skills and knowledge.
- Employee Discounts: Gain access to special discounts for you and your family at our cottage.
Work Environment
Our call center operates from an office located at Breakwater Cottage on Pelee Island. As a representative, you will work in a dynamic environment that fosters teamwork and collaboration. Our team has a strong sense of community, and we value the well-being of our employees. We are dedicated to creating a healthy work-life balance and ensuring that our staff feel motivated and engaged.
Application Process
If you’re interested in this exciting opportunity, we encourage you to apply! Please submit your resume along with a cover letter outlining your relevant experience and enthusiasm for this role. We are looking to fill this position as soon as possible, so don’t miss your chance to be part of our team!
Conclusion
Breakwater Cottage is more than just a business; it’s a family committed to delivering unforgettable experiences. If you are passionate about customer service and are seeking a rewarding role in a vibrant environment, we invite you to explore our call center local job hiring opportunity. Join us in making a difference in our guests’ lives—one call at a time.
FAQs
1. What are the working hours for this position?
The working hours may vary, but typically our call center operates from 9 am to 9 pm, and you will be required to work shifts that cover those times, including weekends and holidays.
2. Is there room for advancement in this position?
Yes! We are committed to promoting from within and providing ongoing training and development opportunities to our employees.
3. What training will I receive?
New employees will undergo an orientation program that covers our systems, customer service protocols, and product knowledge to ensure you feel confident in your role.
4. Are there any benefits provided?
In addition to competitive salaries, we offer employee discounts, access to training programs, and opportunities for advancement within the organization.
5. What qualities do you look for in an ideal candidate?
We seek candidates who are passionate about providing outstanding customer service, possess strong communication skills, have a positive attitude, and can work effectively in a team environment.
