Industry: Aviation / Logistics
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as an Airport Customer Agent
Are you passionate about aviation and customer service? Do you thrive in a fast-paced environment where every day presents a new challenge? If so, Thunder Bay Shipping has the perfect opportunity for you. We are seeking dedicated individuals to fill the role of Airport Customer Agent at our Thunder Bay location.
About Us
Thunder Bay Shipping is a reputable logistics firm located in the heart of Thunder Bay, Ontario. With a commitment to exceptional customer service, we specialize in shipping solutions for both travelers and cargo. Our mission is to streamline the shipping process while ensuring each customer receives personalized attention and support. Join us in our dedication to excellence, teamwork, and innovation within the logistics community.
The Role
As an Airport Customer Agent, you will be the face of Thunder Bay Shipping at the airport. You will interact with customers, help manage cargo logistics, and ensure that our services meet the needs of each traveler and shipment. This role is pivotal in maintaining the high standards of service we are known for.
Key Responsibilities
- Assist customers with check-in procedures and baggage handling.
- Provide information regarding flight schedules, delays, and shipping services.
- Assist with the processing of shipping documents for cargo clients.
- Resolve customer inquiries and complaints in a professional manner.
- Coordinate logistics for incoming and outgoing shipments.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively with team members to ensure efficient airport operations.
- Uphold safety and security protocols as mandated by airport regulations.
- Engage with customers to enhance their travel experience.
Who We Are Looking For
We are looking for individuals who are not only passionate about customer service but also possess the skills necessary to thrive in a dynamic airport environment. Ideal candidates will have:
Qualifications
- High school diploma or equivalent; college degree in related field preferred.
- Experience in customer service or airport operations is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- Flexible work schedule, including nights, weekends, and holidays.
- Proficiency in computer systems and customer service software.
Why Work with Thunder Bay Shipping?
At Thunder Bay Shipping, we value our employees and strive to create a supportive work environment. Here are just a few reasons why you should consider joining our team:
- Competitive Salary: We offer a competitive salary along with benefits that complement your career development.
- Professional Growth: Opportunities for advancement and skill development through training programs.
- Diverse Work Environment: Be a part of a diverse team dedicated to delivering outstanding service.
- Team Spirit: Work alongside a team of passionate individuals who share your dedication to customer care.
- Community Involvement: Participate in community events and initiatives that promote our brand and values.
How to Apply
If you are motivated by a challenging but rewarding role as an Airport Customer Agent, we would love to hear from you! Please submit a resume and cover letter that highlights your relevant experience and why you would be a great fit for our team.
Conclusion
At Thunder Bay Shipping, we believe that our employees are our greatest asset. If you are ready to embark on a fulfilling career journey in the aviation industry and provide excellent customer service, apply today for the Airport Customer Agent job. We look forward to welcoming enthusiastic individuals who are passionate about making a difference in the lives of travelers and clients.
Frequently Asked Questions
1. What is the working hours for the Airport Customer Agent position?
Working hours may vary depending on flight schedules and operational needs, including evenings, weekends, and some holidays.
2. Is experience in the airport industry necessary?
While experience in the airport industry is preferred, it is not mandatory. We value customer service experience and a willingness to learn.
3. What opportunities for advancement are available?
We offer various training programs that can lead to advancement opportunities within the company, based on performance and career aspirations.
4. Can I apply if I am not located in Thunder Bay?
You can apply if you are willing to relocate to Thunder Bay, Ontario, for this position.
5. What are the benefits offered to employees?
Thunder Bay Shipping offers competitive salaries, health benefits, employee recognition programs, and opportunities for ongoing professional development.
