Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Contact Specialist at Gateway EZ Dock
About Us
Gateway EZ Dock is a leading provider of innovative docking solutions in Ontario, situated in the heart of Huron Park. With a commitment to quality and customer satisfaction, we specialize in designing and manufacturing customizable floating docks and accessories that enhance waterfront leisure experiences. We believe in providing exceptional service, and that starts with a dedicated and skilled customer support team. As we continue to grow, we are seeking passionate individuals for customer contact jobs to help us connect with our valued customers effectively.
Position: Customer Contact Specialist
As a Customer Contact Specialist, you will be at the forefront of our customer service efforts. You will be responsible for handling inquiries, resolving issues, and ensuring that our customers have a seamless experience with our products and services. If you have a knack for communication and a passion for helping others, this may be the perfect opportunity for you!
Key Responsibilities
- Respond to customer inquiries through various channels including phone, email, and live chat.
- Provide detailed information about our products and services to help customers make informed decisions.
- Assist customers in troubleshooting issues with their orders or products.
- Maintain customer records and interact with our CRM system to track inquiries and resolutions.
- Work collaboratively with other departments, such as sales and technical support, to enhance customer satisfaction.
- Gather feedback from customers to identify areas for improvement in our products and services.
- Stay informed about product updates, promotions, and company news to provide accurate information to customers.
- Participate in training sessions and workshops to improve your customer service skills.
- Handle difficult customer situations with professionalism and empathy.
Qualifications
- High school diploma or equivalent; a degree in business or a related field is a plus.
- Previous experience in customer service or customer contact jobs is preferred.
- Strong communication skills, both verbal and written.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Proficiency in using customer service software and CRM systems.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work well as part of a team and independently.
- Positive attitude and a passion for providing excellent customer service.
What We Offer
At Gateway EZ Dock, we value our employees and strive to create a positive work environment. We offer:
- Competitive salary and benefits package.
- Opportunities for advancement and career growth.
- Comprehensive training to ensure your success in the role.
- A supportive and friendly team culture.
- Employee discounts on our products.
- Flexible work hours and the option for remote work.
Why Working with Us is a Great Opportunity
At Gateway EZ Dock, we understand that our employees are the heart of our company. We promote a culture of respect, teamwork, and innovation. By joining us as a Customer Contact Specialist, you will play a vital role in creating positive experiences for our customers while ensuring the continued success of our business. If you are enthusiastic about customer service and are ready to embark on a rewarding career in customer contact jobs, we welcome your application!
Application Process
If you are interested in becoming a part of the Gateway EZ Dock team, please submit your resume and a cover letter detailing your qualifications and experience. We review applications on a rolling basis and will contact qualified candidates for interviews.
Conclusion
Embark on a fulfilling career with Gateway EZ Dock as a Customer Contact Specialist. We value your contribution and are excited to have you join our team of professionals who prioritize excellence in customer service. Take the first step toward a rewarding job in customer contact by applying today!
Frequently Asked Questions
- What does a typical day look like for a Customer Contact Specialist?
A typical day may involve managing customer inquiries, resolving issues, attending team meetings, and collaborating with other departments to ensure customer satisfaction. - Is prior customer service experience required?
While prior experience in customer contact jobs is preferred, we also welcome candidates with a strong desire to learn and grow in this field. - What training is provided for new hires?
We provide comprehensive training programs that cover our products, customer service techniques, and software systems. - What qualities make an ideal candidate?
An ideal candidate is someone who is empathetic, has strong communication skills, enjoys problem-solving, and has a passion for assisting customers. - Are there opportunities for career advancement?
Yes, we believe in promoting from within and provide various pathways for career growth based on performance and commitment.
