Industry: Logistics & Customer Service
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join United Chartering as a Live Chat Representative
United Chartering, a leader in logistics and chartering solutions based in the scenic city of Vancouver, British Columbia, is thrilled to announce an exciting opportunity for talented individuals passionate about customer service. We are looking for dedicated professionals to fill our live chat rep jobs and contribute to our mission of providing exceptional service to our clients worldwide.
About Us
United Chartering has been setting the standard in the transportation sector since our inception. With a commitment to efficiency, innovation, and customer satisfaction, we have built an outstanding reputation in the industry. Our experienced team leverages cutting-edge technology and logistics expertise to deliver tailored solutions that meet the unique needs of our clients. At United Chartering, we believe in fostering a collaborative work environment where every team member’s contributions are valued.
Position Overview
As a Live Chat Representative, you will be the voice of United Chartering, providing outstanding assistance to our customers in real-time. You will engage with clients through our live chat platform, helping them with inquiries related to our services, processing requests, and resolving issues efficiently. Your role is crucial in enhancing customer satisfaction and driving engagement.
Key Responsibilities
- Serve as the first point of contact for customers using live chat support.
- Respond promptly and accurately to customer inquiries in a friendly and professional manner.
- Assist clients with information regarding our services, processes, and policies.
- Resolve customer issues and complaints efficiently, ensuring a seamless experience.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities for upselling and cross-selling our services through chat interactions.
- Participate in training sessions to stay updated on new features and services.
Qualifications
- High school diploma or equivalent; relevant experience in customer service is preferred.
- Excellent written communication skills with a strong attention to detail.
- Ability to engage positively with customers and provide solutions.
- Familiarity with live chat software and customer relationship management (CRM) systems.
- Strong multitasking abilities and time management skills.
- Proficient in the use of computers and basic office software.
- Team player with a proactive attitude and the ability to work independently.
Why Work at United Chartering?
At United Chartering, we recognize that our employees are our greatest asset. We are committed to fostering a positive work environment that promotes growth, flexibility, and job satisfaction. Here are just a few reasons to join our team:
- Competitive Salary & Benefits: We offer attractive compensation packages, including health insurance and retirement plans.
- Growth Opportunities: We believe in promoting from within and providing our employees with the resources they need to develop their skills and advance their careers.
- Dynamic Work Environment: Our company atmosphere values collaboration, innovation, and fun, creating a space where ideas can flourish.
- Work-Life Balance: We support flexible working schedules and ensure our employees have time for both work and personal commitments.
- Comprehensive Training: New hires benefit from a thorough training program that prepares them for success in their roles.
Application Process
If you are enthusiastic about delivering exceptional customer service and excited to join a forward-thinking company, we would love to hear from you! Please submit your resume and a cover letter detailing why you are the perfect fit for our Live Chat Representative role.
Conclusion
Working as a Live Chat Representative at United Chartering is not just a job; it’s an opportunity to start a rewarding career in the logistics industry. We are eager to welcome new members who share our passion for customer service excellence and are ready to contribute to a team that values dedication and hard work. Take the next step in your career with us and help us redefine customer support in the chartering industry.
FAQs
1. What are the working hours for the Live Chat Representative position?
Our live chat support operates 24/7, so your working hours may vary. Flexibility in scheduling is a key aspect of this role.
2. Do I need prior experience in customer service to apply?
While prior customer service experience is preferred, we also welcome enthusiastic candidates willing to learn and grow in this field.
3. What tools and software will I need to use as a Live Chat Representative?
You will be trained to use our proprietary live chat software, as well as basic CRM tools to manage customer interactions and records.
4. Will I receive training upon hiring?
Yes! All new hires undergo comprehensive training to understand our services, customer interaction best practices, and the tools you’ll be using.
5. How can I improve my chances of getting hired?
Showcase your exceptional communication skills, your enthusiasm for helping customers, and express a genuine interest in working in the logistics field in your application.
