Industry: Logistics and Transportation
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Remote Customer Experience Specialist
About Us
Zac Tranz is a forward-thinking logistics company proud to be based in the vibrant city of Montreal, Quebec. We specialize in innovative transport solutions that streamline the supply chain process for our clients. As we expand our operations, we are committed to fostering an inclusive, collaborative, and dynamic work environment. Our mission is to make logistics as seamless as possible, and we believe that hiring the right people is essential to achieving that goal. We value diversity in our workforce and aim to create a team that reflects the communities we serve. Our remote positions offer the flexibility to work from anywhere, allowing you to create a work-life balance that meets your needs.
Position Overview
We are seeking a motivated and skilled individual to join our team as a Remote Customer Experience Specialist. This remote job with flexible hours offers you the freedom to manage your time while ensuring that our clients receive outstanding service. As a primary point of contact for our customers, you will play a vital role in enhancing their experience with Zac Tranz.
Key Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Address customer inquiries, issues, and feedback with professionalism and courtesy.
- Assist customers in understanding our products and services.
- Collaborate with internal teams to resolve complex customer issues efficiently.
- Maintain comprehensive records of customer interactions and transactions.
- Identify trends in customer feedback and provide insights for process improvements.
- Participate in training sessions to ensure up-to-date knowledge of our offerings.
- Support marketing initiatives and promotional campaigns as needed.
Qualifications
- High school diploma or equivalent; a degree in customer service or related field is a plus.
- Proven experience in a customer service role, preferably in a remote setting.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Comfortable using digital tools and platforms for communication and tracking.
- Self-driven with the ability to work independently and manage your time effectively.
- Fluency in both English and French is highly desirable.
What We Offer
At Zac Tranz, we believe in rewarding our employees for their hard work and dedication. We offer a competitive compensation package and an array of benefits designed to support your professional and personal growth. Specifically, you can expect:
- Flexible working hours allowing you to design your work schedule.
- Remote work options, giving you the freedom to work from anywhere.
- Opportunities for career advancement within a growing company.
- Continuous training and professional development programs.
- A supportive and inclusive company culture.
- Health and wellness benefits tailored to your needs.
How to Apply
If you are interested in becoming a part of our dynamic team, we would love to hear from you! Please submit your resume along with a cover letter outlining your qualifications and experience for this remote job with flexible hours. We encourage candidates from diverse backgrounds to apply and look forward to welcoming you to the Zac Tranz family!
Conclusion
Join Zac Tranz and be part of an innovative logistics company dedicated to excellence in customer experience. With a commitment to flexibility and inclusivity, we are excited to bring on a new Customer Experience Specialist who shares our passion for delivering exceptional service. Apply today and take the next step in your career with Zac Tranz!
