Industry: Marine and Dock Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
About Us
Welcome to Big Daddy’s Docks, your premier choice for dock solutions in Orillia, Ontario. We take pride in our commitment to quality service and customer satisfaction, specializing in the construction and maintenance of docks for residential and commercial properties. Our team is dedicated to ensuring that every project we undertake is completed with excellence. The unique environment at Big Daddy’s Docks fosters both personal and professional growth while allowing for the flexibility and support necessary for our remote workforce.
Job Overview
We are currently seeking a detail-oriented and proactive Triage Specialist to join our remote team. This role primarily focuses on assessing and prioritizing incoming service requests, handling customer inquiries, and ensuring prompt and effective communication with our staff and clients. In our strive to provide exceptional service, the Triage Specialist plays a crucial role in enhancing customer experiences.
Key Responsibilities
- Receive and review incoming service requests via phone, email, and our online platform.
- Evaluate the urgency and nature of requests, categorizing them for immediate attention or scheduling.
- Communicate directly with customers to clarify details, provide updates, and ensure satisfaction.
- Coordinate with various departments to assign tasks based on the triaged needs.
- Maintain thorough documentation of all interactions and decisions made.
- Utilize our internal CRM software to track service requests and follow up on pending issues.
- Provide feedback to management regarding frequent requests and potential areas for service improvement.
- Participate in training sessions to stay updated on service offerings and company policies.
Qualifications
- High school diploma required; a degree in Communication, Business Administration, or a related field is preferred.
- Prior experience in customer service or administration, ideally in a triage or support role.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Comfortable using technology; experience with CRM software is an asset.
- Ability to work independently and as part of a team, demonstrating a proactive attitude.
- Basic understanding of dock or marine services is a plus but not necessary.
What We Offer
- A supportive and inclusive work environment that values teamwork and professional growth.
- Flexible working hours that allow you to balance personal and professional commitments.
- Comprehensive training program to get you ready for success in your new role.
- Competitive salary with opportunities for advancement based on performance.
- Access to employee benefits, including health care and wellness programs.
- A chance to be part of an innovative and customer-focused team dedicated to excellence.
Why Triage Jobs from Home?
As a Triage Specialist at Big Daddy’s Docks, you have the flexibility of working from home while being at the forefront of customer engagement and satisfaction. Triage jobs from home enable you to effectively manage your work-life balance while contributing essential skills to a company that values your input. Working with us not only allows you to develop your professional skills but also helps build a rewarding career in a supportive environment.
Conclusion
If you are passionate about customer service, have excellent organizational skills, and thrive in a remote work environment, we would love to hear from you! Join Big Daddy’s Docks and make a difference as a Triage Specialist from the comfort of your home. Apply now and start your journey towards an exciting career with us.
