Industry: Mental Health and Addiction Recovery
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
To apply to this job and others please click the button:
Full Job Description
Job Title: Customer Support Representative (Call Centre WFH)
About Us
At Port of Hope Canada, we are dedicated to providing exceptional service in mental health and addiction recovery. Our mission is to empower individuals through compassionate care and effective treatment. Based in Langley, British Columbia, we are proud advocates of personal transformation and community support. As a leader in our field, we strive to create a culture that reflects our core values of integrity, compassion, and teamwork.
Job Overview
We are looking for enthusiastic and empathetic individuals to fill multiple call centre WFH jobs as Customer Support Representatives. This is a fantastic opportunity to work from the comfort of your home while making a positive impact on clients’ lives. As a Customer Support Representative, you will be the first point of contact for individuals seeking assistance and guidance related to mental health and addiction services.
Responsibilities
- Provide exceptional customer service to callers seeking information about our services.
- Respond to inquiries with empathy and clarity, offering support and guidance as needed.
- Assist clients in navigating our services, programs, and resources.
- Document caller interactions in our CRM system accurately and promptly.
- Maintain confidentiality and adhere to policies and procedures at all times.
- Collaborate with team members and other departments to improve service offerings.
- Participate in training programs and continuous professional development.
Who We Are Looking For
We are seeking individuals who are passionate about making a difference and possess the following qualifications:
- High school diploma or equivalent (post-secondary education is an asset).
- Previous experience in customer service or call centre roles is preferred.
- Strong verbal and written communication skills.
- Ability to empathize and connect with individuals in distress.
- Excellent problem-solving skills and the ability to think critically.
- Familiarity with CRM systems and other relevant software.
- Ability to work independently and efficiently in a remote environment.
- Strong time management and organizational skills.
What We Offer
Joining Port of Hope Canada means being part of a dynamic team dedicated to positive social change. Here’s what you can expect as part of our organization:
- Comprehensive training and onboarding program.
- Flexible work schedule that allows for better work-life balance.
- Opportunity to work from home, reducing commuting stress and expenses.
- Supportive management that values employee well-being.
- Competitive salary and benefits package including extended health coverage.
- Opportunities for career growth and advancement within the organization.
- A positive and inclusive work culture that celebrates diversity.
Why Work in a Call Centre WFH Job at Port of Hope Canada?
Working in our call centre WFH jobs provides the opportunity to connect with and support individuals in their time of need. The role is perfect for those looking for rewarding employment that allows you to contribute to the wellbeing of the community. You will gain valuable experience in customer service while enhancing your communication and problem-solving skills.
Application Process
If you are ready to take the next step in your career and become a part of our mission at Port of Hope Canada, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you are a fantastic fit for this role.
Conclusion
Joining our team at Port of Hope Canada as a Customer Support Representative can be a life-changing opportunity for you and for those we serve. We are excited to find dedicated individuals who are passionate about creating positive change in the lives of others. If you feel called to make a difference and are looking for call centre WFH jobs, we invite you to apply today and join our dedicated team!
