Industry: Shipping and Logistics
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Advertisement: Part-Time Call Center Representative
Company: Pilot Shipping
Location: Vancouver, British Columbia
Type: Part-Time
About Us
Pilot Shipping is a leading logistics and shipping solutions provider based in Vancouver, British Columbia. With a commitment to excellence and a focus on customer satisfaction, we strive to provide innovative and efficient shipping solutions tailored to the needs of our clients. Our dedicated team works collaboratively to ensure that goods are transported swiftly and safely across Canada and beyond. As we continue to expand our operations, we are seeking dedicated and enthusiastic individuals to join our team in a part-time capacity.
Position Overview
We are currently looking for a motivated and customer-oriented Part-Time Call Center Representative to join our dynamic team at Pilot Shipping. This role is perfect for individuals seeking flexible work hours while contributing to an established company in the shipping and logistics industry.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and chat.
- Provide accurate information regarding shipping services, rates, and policies.
- Resolve customer issues and complaints in a professional and timely manner.
- Assist customers with tracking their shipments and resolving any delivery issues.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure smooth operational processes.
- Stay updated on company products, services, and promotions.
- Participate in training programs to enhance customer service skills and industry knowledge.
Job Requirements
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in a call center environment preferred, but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with customer relationship management (CRM) software.
- Flexibility to work weekends and evenings, as needed.
What We Offer
At Pilot Shipping, we value our employees and strive to create an environment where everyone can thrive. As a Part-Time Call Center Representative, you will benefit from:
- Competitive hourly wage.
- Flexible scheduling to accommodate your availability.
- Comprehensive training and ongoing support.
- Opportunities for career advancement within the company.
- A supportive and friendly work environment.
- Employee discounts on shipping services.
- Regular team-building activities and events.
Working Conditions
The Part-Time Call Center Representative position requires you to work in a fast-paced environment. You will be interacting with customers throughout your shift, so strong interpersonal skills are essential. Employees may work remotely or in-office based on preferences and current health guidelines.
Conclusion
If you are looking for a flexible, fulfilling job part time call center opportunity in Vancouver, Pilot Shipping is the perfect place for you to contribute and grow. Join our team and embark on a rewarding career in the shipping and logistics industry!
FAQs
- Q: What are the expected working hours for this position?
A: Our part-time shifts are flexible, with possibilities for evenings and weekends to fit your schedule. - Q: Is there training provided for new employees?
A: Yes, we provide comprehensive training to all new team members to ensure they are equipped to assist our customers effectively. - Q: Are there any opportunities for advancement within the company?
A: Absolutely! We encourage our employees to grow and advance their careers with us through various roles and responsibilities. - Q: What type of experience do I need for this role?
A: While previous call center experience is preferred, we are more than willing to train passionate individuals with strong customer service skills. - Q: Do I need to have a specific educational background for this position?
A: A high school diploma or equivalent is required; additional education in customer service is a bonus!
