Industry: Moving & Storage
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Remote Customer Service Representative
Company: Parkview Moving
Parkview Moving is a leading moving and storage company based in Ottawa, Ontario, specializing in residential and commercial moves. We pride ourselves on delivering exceptional service and ensuring our clients have a seamless moving experience. Our dedicated team understands that moving can be overwhelming, and we are here to provide support every step of the way.
About the Position
We’re looking for a motivated and customer-oriented individual to join our team as a Remote Customer Service Representative. This is a fantastic job to do from home on computer, offering flexibility and the opportunity to work in a dynamic environment while providing essential support to our clients.
Key Responsibilities
- Responding to customer inquiries via phone, email, and live chat.
- Providing detailed information about our moving services and assisting clients with quotes.
- Resolving customer issues efficiently and professionally, ensuring high levels of customer satisfaction.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with the operations team to ensure a smooth moving process for all clients.
- Participating in training sessions and team meetings to continually improve service delivery.
Qualifications
- High school diploma; a degree in business or a related field is an asset.
- Proven experience in customer service or a related field.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage time effectively.
- Familiarity with computer systems and software applications.
- Strong problem-solving abilities and a customer-focused mindset.
Working Conditions
This position allows for a job to do from home on computer, making it easier for you to balance your work and personal life. You’ll need a reliable internet connection and a quiet space to handle calls and respond to customers. We take pride in our supportive culture and encourage our team members to maintain a healthy work-life balance.
What We Offer
- Competitive salary with performance-based bonuses.
- Flexible working hours that allow you to maintain personal commitments.
- Comprehensive training and ongoing professional development opportunities.
- The chance to be part of an energetic and enthusiastic team committed to customer satisfaction.
- Employee wellness programs to support your health and well-being.
How to Apply
If you’re passionate about customer service and looking for a job to do from home on computer, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience.
Conclusion
At Parkview Moving, we believe that our employees are our greatest asset. Join our dedicated team and help us deliver exceptional moving experiences to our customers. Your role as a Remote Customer Service Representative will be instrumental in our success as we continue to grow and evolve in the moving industry.
FAQs
1. What qualifications do I need to apply for the Remote Customer Service Representative position?
A high school diploma is required, with preference given to candidates who hold a degree in business or a related field. Previous customer service experience is also necessary.
2. Is the position truly remote, or are there any in-office requirements?
The position is fully remote, allowing you to work from the comfort of your own home. You will need to provide your own workspace and internet connection.
3. What are the typical working hours for this role?
We offer flexible working hours to accommodate your schedule. Specific hours may vary based on customer needs, but you will have the ability to choose times that work best for you.
4. How is performance measured in this role?
Performance is typically measured through customer feedback, the number of issues resolved, and overall customer satisfaction ratings.
5. Will I receive training for the position?
Yes, we provide comprehensive training to ensure you are equipped to handle customer inquiries effectively and efficiently.
