Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join PortTalk: Remote Customer Engagement Specialist Position
Are you looking for jobs from home on phone that allow you to engage with clients while enjoying flexibility and work-life balance? Look no further! PortTalk, located in the vibrant city of Vancouver, British Columbia, is seeking passionate and customer-oriented individuals to join our team as Remote Customer Engagement Specialists.
About Us
At PortTalk, we pride ourselves on being pioneers in providing exceptional customer service in the communication industry. Our mission is to connect people through reliable phone services while ensuring customer satisfaction at every interaction. We believe that teamwork, integrity, and dedication are essential to our success, and we are excited to welcome new members who share our values.
Position Overview
As a Remote Customer Engagement Specialist, you will play a crucial role in our operations by managing customer inquiries, providing product information, and delivering outstanding service over the phone. This position is perfect for individuals seeking jobs from home on phone, as it allows you to work in a dynamic environment without the need for extensive commuting.
Key Responsibilities
- Respond to customer inquiries and provide information about our services in a courteous and efficient manner.
- Utilize active listening skills to understand customer needs and identify solutions.
- Maintain comprehensive knowledge of our products and services to effectively address customer questions.
- Document customer interactions and feedback to improve service delivery and enhance customer experience.
- Collaborate with team members to share insights and improve operational processes.
- Participate in training sessions and stay updated on new products and company policies.
Why Work with Us?
PortTalk offers a supportive work environment where employees can thrive. We provide competitive compensation and a range of benefits, including:
- Flexible scheduling to accommodate your work-life needs.
- Comprehensive training programs to ensure your success within the role.
- Opportunities for career advancement within a growing company.
- A positive and inclusive company culture that values each team member’s contribution.
Qualifications
We are looking for candidates who possess the following qualifications:
- High school diploma or equivalent required; post-secondary education is an asset.
- Proficient in using phones and computers for communication and data entry.
- Exceptional verbal communication skills with a friendly and professional demeanor.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls and adapt to fast-paced environments.
- Prior experience in customer service or sales is preferred but not mandatory.
Working Conditions
This is a remote position, which means you can work comfortably from your own home. We require you to have the following at your home work station:
- A reliable phone and internet connection.
- A quiet and dedicated workspace free from distractions.
- The ability to maintain punctuality and consistency in your work schedule.
How to Apply
To join our dedicated team and experience the benefits of a role that offers jobs from home on phone, we invite you to submit your application today! Please send your resume along with a cover letter outlining why you are the perfect fit for the Remote Customer Engagement Specialist position at PortTalk.
Conclusion
Working at PortTalk means being part of a team that prioritizes customer satisfaction, embraces diversity, and champions innovation. If you’re looking for a flexible, rewarding opportunity with genuine prospects for growth, consider applying for our Remote Customer Engagement Specialist position today.
Frequently Asked Questions (FAQs)
- What are the working hours for this position?
Our working hours vary; however, we provide flexible schedules that accommodate your availability while ensuring coverage for customer inquiries. - Do I need prior experience to apply?
While prior experience in customer service or sales is preferred, we are open to training motivated individuals who are eager to learn. - Is this a full-time or part-time position?
We offer both full-time and part-time positions based on applicants’ availability and the needs of the company. - Will I receive training for this role?
Yes! We provide comprehensive training to ensure that you are equipped with the skills and knowledge necessary to excel in the position. - What aspects of the job can I expect to enjoy the most?
Many employees enjoy the flexibility of working from home, the opportunity to engage with diverse customers, and the supportive team environment at PortTalk.
