Industry: Shipping and Logistics
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Remote Customer Service Coordinator for Telus Operations
Location: Beaconsfield, Quebec (Remote)
About Us
At Reliance Shipping, we are dedicated to providing exceptional logistical solutions tailored to our clients’ needs. With a robust network and commitment to innovation, we streamline shipping processes, making reliability our priority. Our team in Beaconsfield embraces a collaborative culture where every member plays a vital role in ensuring that our clients receive top-notch service. As we expand our operations, we invite you to be a part of our dedicated team by applying for our telus remote job opportunity.
Job Overview
We are on the lookout for a highly motivated and seasoned Remote Customer Service Coordinator to manage our operations related to Telus. This position plays a crucial role in ensuring that our customers receive timely and efficient service and that their shipping needs are met with accuracy and professionalism. As a member of our team, you will be responsible for collaborating with various stakeholders to optimize our operations and enhance the customer experience.
Key Responsibilities
- Act as the primary point of contact for Telus-related customer inquiries and service requests.
- Coordinate with internal teams to ensure seamless execution of shipping operations.
- Resolve customer issues promptly and professionally, maintaining high satisfaction levels.
- Maintain detailed records of customer interactions and service requests in our CRM system.
- Collaborate with the logistics and shipping departments to ensure all processes align with customer expectations.
- Provide insights and feedback on service performance to management for continuous improvement initiatives.
- Conduct follow-up communications with customers to ensure exceptional services were delivered.
Qualifications
- High School diploma or equivalent; Bachelor’s degree in Business Administration or a related field is a plus.
- 2+ years of experience in customer service, with a preference for roles in logistics or shipping.
- Excellent verbal and written communication skills in English (bilingualism is an asset).
- Proficient in the use of CRM software and Microsoft Office Suite.
- Strong problem-solving skills and a customer-oriented mindset.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with Telus systems and protocols is highly desirable.
Work Environment & Benefits
This is a telus remote job, offering you the flexibility to work from the comfort of your own home while remaining a crucial part of our team. Our company fosters a healthy work-life balance and emphasizes the importance of mental health and well-being in a supportive environment.
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Flexible working hours to accommodate work-life balance.
- Ongoing training and professional development opportunities.
- A collaborative and inclusive company culture that values diversity.
Why Join Reliance Shipping?
Joining Reliance Shipping means becoming part of a forward-thinking organization that values its employees and prioritizes growth at every level. We believe our team is our greatest asset, and as a Remote Customer Service Coordinator, you play a significant part in shaping our future by providing exceptional service and being an advocate for our clients.
Application Process
If you are thrilled about the opportunity to work with a dynamic team and believe you possess the skills and qualifications to excel in this role, we encourage you to apply! Please submit your resume and a cover letter detailing your experience and suitability for the position.
Conclusion
At Reliance Shipping, we are proud of our commitment to employee development and providing a work environment where everyone can thrive. Join us on our journey to revolutionize the shipping industry through customer-centric solutions. Embrace the chance to transform your career with this exciting telus remote job opportunity today!
