Industry: Marine Assistance Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team: Customer Service Representative at C-Tow Marine Assistance
About Us
C-Tow Marine Assistance is a leading provider of marine assistance services across British Columbia. Located in the picturesque town of Garden Bay, we are dedicated to helping boaters and marine enthusiasts with reliable towing, emergency services, and support on the water.
Currently, we are looking for a passionate and customer-focused Customer Service Representative to join our team. If you are enthusiastic about marine assistance and are seeking Tesco jobs Yate, this could be the ideal opportunity for you!
Position Overview
As a Customer Service Representative, you will be the first point of contact for our clients in need of assistance. This role involves handling emergency calls, processing requests, and ensuring a high standard of service delivery. You will play a crucial role in maintaining customer satisfaction and building long-term relationships with our clients.
Key Responsibilities
- Answer inbound calls from customers inquiring about our marine assistance services.
- Evaluate customer requests and dispatch appropriate assistance based on urgency and availability.
- Communicate effectively with both customers and the marine assistance teams.
- Maintain detailed records of service requests, incidents, and follow-up actions in our database.
- Provide insights and feedback on service improvements based on customer interactions.
- Assist in training new staff on customer service best practices and emergency protocols.
- Participate in regular team meetings and contribute to team goals and initiatives.
Qualifications
- High school diploma or equivalent; additional training in customer service or marine operations is a plus.
- Previous experience in a customer service role, preferably in the marine or outdoor recreation industry.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and software for handling service requests.
- A passion for boating and marine activities is highly desirable.
- Ability to work flexible hours, including weekends and holidays, to accommodate emergency assistance needs.
What We Offer
C-Tow Marine Assistance believes in rewarding our employees for their hard work and dedication. In return for your commitment, we offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefit package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and training.
- A collaborative and supportive work environment.
- Employee discounts on our marine services and products.
Work Environment
Working at C-Tow Marine Assistance means becoming a part of a passionate team that thrives on helping others. You will experience a positive workplace culture that encourages collaboration and innovation, all while being part of the beautiful coastal landscape of Garden Bay.
How to Apply
If you are excited about the opportunity to become a Customer Service Representative with C-Tow Marine Assistance and are looking to explore Tesco jobs Yate, please submit your resume along with a cover letter outlining your relevant experience. We want to hear from you!
Conclusion
At C-Tow Marine Assistance, we are committed to providing exceptional service to our clients and fostering a work environment that encourages personal growth and team collaboration. If you are eager to make a meaningful impact and join a company that values its employees as much as its clients, we encourage you to apply today!
FAQs
- 1. What is the starting salary for the Customer Service Representative position?
- Starting salaries are competitive and based on experience, with opportunities for performance-based raises.
- 2. Is prior marine experience required for this position?
- While not mandatory, prior experience in the marine industry is highly valued and will enhance your application.
- 3. What are the typical working hours for this role?
- Working hours may vary, with the expectation of availability for shifts that include evenings, weekends, and holidays.
- 4. Are there opportunities for career growth within the company?
- Yes! C-Tow Marine Assistance actively promotes from within and offers professional development programs for our employees.
- 5. Do I need my own transportation to get to work?
- Yes, reliable transportation is necessary as our office is located in Garden Bay, and public transit options may be limited.
